1. Who we are
The service is provided by Legal entity: pending publication, Tax ID: pending publication, Registered address: pending publication (hereinafter "VIZTO" or "we"). You can contact us at info@vizto.io.
2. What VIZTO is
VIZTO is a cloud platform that receives photographs uploaded by jobsite cameras, stores them, and lets users browse, compare, generate time-lapses, share and download them.
VIZTO does not sell, install or maintain cameras. Cameras, mounting hardware, power supply and internet connectivity are the responsibility of the client or the professional installer.
We may improve or modify platform features. If we discontinue a material feature you are paying for, we will notify you in advance.
3. Your account
To use VIZTO you need an account with accurate details. You are responsible for safeguarding your password and for all activity under your account. Notify us immediately if you suspect unauthorized access.
Organization administrators can invite team members and control which projects each person can access. Guests opening a shareable link have read-only access.
4. Professionals using VIZTO under their own brand
If you are an installer, production company, agency or reseller using VIZTO in white-label mode (partner account), you contract with your end clients in your own name: you set your own pricing, invoice them directly, provide first-line support and remain responsible for the service you deliver to them.
You are responsible for ensuring your clients use the platform in accordance with these terms, particularly regarding acceptable use and data protection laws.
While they remain your clients, we never send marketing communications to your clients or solicit them directly.
Regarding your clients’ photographs and data, you (or your client) act as the Data Controller and we act as Data Processor, as detailed in our Privacy Policy.
5. Pricing and billing
Prices are those published on the website or agreed in writing, billed per camera and month. Applicable taxes are added at checkout.
The service is billed in advance, monthly or annually, using the payment method specified during signup.
If your plan includes a free trial period, it will only convert into a paid subscription if you confirm that you wish to continue.
We may update prices with at least 30 days’ prior notice; changes take effect in the next billing cycle. If you disagree, you may cancel before the change takes effect.
If a payment fails, we may suspend the service after notifying you.
6. No lock-in: cancellation
There is no lock-in commitment. You may cancel a camera or your entire account at any time. Cancellation takes effect at the end of the current paid period, and unused portions of that period are non-refundable unless required by law.
Before cancelling, download any files you wish to keep. After cancellation we retain your photographs for 30 days in case you request recovery; after that period they are permanently deleted.
7. Acceptable use
You agree to use VIZTO lawfully and, in particular, to:
- Install cameras in compliance with applicable data protection and privacy laws in your country: frame cameras to capture only the necessary jobsite area, avoid recording private third-party spaces, and post privacy signage where required.
- Not use the service for unlawful workplace surveillance.
- Not upload unlawful content or material that infringes third-party rights.
- Not attempt to access other users’ accounts or data, overload the platform or copy its software.
If you breach these rules, we may suspend your account after prior notice, except in severe or urgent cases.
8. Your photographs and data
Your photographs and videos belong to you (or your client). You grant us permission solely as needed to provide the service: receiving, storing, backing up, generating web-optimized previews and time-lapses, and displaying them to the users you authorize.
We never use your photographs for marketing or show them to third parties without your permission.
While your account is active you can download your photographs and videos at any time. Raw camera originals are retained for 24 months on the Complete and Production plans and 3 months on the Tracking plan; after that period, the high-resolution archive image remains available for download.
9. Availability and backups
We work to keep VIZTO available at all times, but interruptions may occur due to maintenance, outages or factors beyond our control. Unless agreed in writing, we do not guarantee a specific uptime percentage.
We perform daily backups of photographs and databases in a secondary data center separate from our primary servers. Even so, no system is infallible: we recommend periodically downloading critical originals and final videos.
We are not liable for photographs that fail to reach VIZTO due to camera malfunction, power loss or jobsite connectivity issues. Offline camera alerts are an aid and may not detect every failure.
10. Limitation of liability
Weather data is sourced from public meteorological services for the project location: it is indicative only and does not replace calibrated on-site instruments or safety systems such as crane anemometers.
The evidentiary value of photographs or weather logs is determined by the relevant court or adjudicator in each case; we do not guarantee any specific outcome in a dispute.
We are not liable for indirect or consequential damages, including lost profits, loss of contracts, delay penalties or reputational harm.
Our total aggregate liability for any claim arising out of or relating to the service, including loss of photographs or data, is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim.
Nothing in these terms limits liability that cannot be excluded by law, such as wilful misconduct or gross negligence, nor statutory consumer rights.
11. Changes to these terms
We may update these terms. If a change is material, we will notify you by email or within the platform at least 30 days in advance, and you may cancel before the new terms take effect.
12. Governing law and jurisdiction
These terms are governed by Spanish law. Any dispute shall be submitted to the courts of the legal entity's registered domicile, unless you are a consumer, in which case the courts of your domicile shall apply.
Have any questions?
Send us an email and we will get back to you.